Helping Marks & Spencer Transform the Recruitment Experience

M&S is one of the UK’s leading retailers, with 1,382 stores worldwide – 914 of which are in the UK. The business employs more than 83,000 people and serves over 33 million customers each week so volume recruitment is a huge part of maintaining organisational success. WCN have been instrumental in helping M&S recruit in volume. We find out a bit more about their tailor-made application system for M&S ahead of their breakfast event on 25 April.
What led to the need for a new system?

M&S needed an application system that could handle the high volumes of applications to roles across the UK. The system had to help M&S offer exceptional customer service to the 33 million plus customers that come through its doors and over 6.1 million people that log-on to its website every single week.

WCN deployed its WCNVolume solution to help the M&S recruitment team and shared services team handle the hundreds of thousands of applications it receives across the whole organisation. The system, with technology from WCN partners integrated within it, affords the organisation more consistency in the recruitment process and better candidate selection in a simple two-step process that takes applicants all the way from application to on-boarding.

“WCN offers us a very lean and efficient two-touch process to volume recruitment. We can limit the number of applications from applicants to just one, to avoid duplication and store conflicts compliant to business rules. That gives us a typical time to hire of three days at best, variable across the country,” says Andrew Paterson, Volume Recruitment Lead at M&S.

Click here to find out what was the full impact of M&S’ newly implemented application system, with the help of WCN. 

To find out how you too can successfully align your recruitment with the modern candidate journey through the use of technology, be sure to join us and WCN at our breakfast event on 25 April.

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