Andy Cammack is a Customer Success Professional who helps leading organisations become more successful with the way they hire at SmartRecruiters as an Enterprise Customer Success Manager and proud Smartian. Brands like Publicis, Ikea, McDonald’s Netherlands, Ritiuals and Jacob Douwe Egberts work with Andy to achieve hiring success for their business.
Andy is no stranger to the recruitment industry or the candidate journey and has spent over 16 years in a variety of roles at every step of the hiring journey. “Having been part of the talent acquisition world in one form or another since my first recruiter role with Computer People after university, I now have the privilege of working with SmartRecruiters’ customers in EMEA to achieve their own version of ‘Hiring Success’.”
IHR Live London 2021
Applying the Principles of Customer Success to the Candidate Experience
This session will discuss some of the fundamentals of customer success and how recruiting and talent leaders can leverage established best practices and strategies from the customer success function to improve the candidate experience across all stages of the candidate journey. In this session, you will learn:
- How to build a well defined and optimized candidate journey across the various touchpoints of the hiring lifecycle while identifying opportunities for continuous improvement around hiring success plans, driving increased engagement and creating candidate experience playbooks.
- How to determine, drive and demonstrate the organizational value and employer brand impact delivered through an improved candidate experience, and how to ensure an optimal return on your recruiting investment
- How to improve the candidate experience through cross functional collaboration, ongoing feedback and internal advocacy and stakeholder management across the candidate lifecycle